Sadar24 always welcomes Traders/ Companies / Entrepreneurs who wish to sell their products online. For this , you need to have the following:
You can start selling on Sadar24.com by submitting the required documents. We will assist you through our panel so that you can list your product and start selling. After that our courier partner will pick up the product and deliver it to the customer.
Once the order is successfully delivered to the customer, Sadar24.com will initiate your payment which will be processed within 3 working days after the date of delivery of the product.
No, you must have a valid GST/GSTIN number to register with Sadar24.com.
Listing of products on Sadar24.com is absolutely free. We don't charge anything for listing your products online.
Document verification generally takes up to 1 to 2 working days. If the status is still pending then please send us a query via e-mail at firstname.lastname@example.org, or call us on our customer care Helpline: 7800-708-708 (Monday to Saturday)(10AM to 6PM)
After all the required documents have been verified and your seller profile is complete, you can upload your pictures and related information in the Seller Panel and start selling.
It's for new users. You can read all the details and accept the same by clicking on the 'Accept' button (available at the bottom of the page).
Yes, we have put together a detailed training guide to help you get a comprehensive understanding of the seller panel. You can view it under our training program or you can go with our supporting videos available on Youtube Channel.
There are various options available on the seller panel that you can use to manage your online business on Sadar24.com. Below are the uses of each tab:
Yes you may contact our support team on our Helpline Number 7800-708-708 (Monday to Saturday) from 10am to 6 pm or you can e-mail us at email@example.com
Sadar24.com asks for your mobile number at the time of registration. This Mobile number will be your registered mobile number . So whenever you wish to login to your account an OTP will be send on your registered mobile number as well as on your registered Mail ID. And after submitting that OTP you will be able to access your account. However Sadar24.com suggest you to not to share OTP with anybody.
All the details submitted by you during your registration with Sadar24.com will be visible under the Profile tab on your seller panel.
To edit your profile details like email id, contact number etc. you can go on manage profile tab of Seller Panel and from there you can update your new details.
To activate your vacation mode you will have to login in your seller panel from there click on the tab Manage Holidays. You can add holidays from here. Once you activate your vacation mode your products will be unpublished from the website and they will automatically be published when your vacation mode ends. Please Note :
The Dashboard tab contains an overview of the various analytical parameters related to your online business on Sadar24.com.
You can check your performance based on the following parameters (for a selected date range):
These are those orders that you have received but are yet to process. You get a count (or number) of all such orders so that you have an idea of how many new orders are to be processed.
These are the orders that are needed to be shipped by generating their manifest and handing them over to the courier partner.
Yes, you can apply a category-wise and a sub-category wise filter while viewing your Dashboard analytics in the graphical form.
Catalogue is a showcase of all your products that are listed on Sadar24.com and visible to the customers . It consists of product details, brand, images, and prices.
To upload your catalogue on Sadar24.com, To upload your catalogue on Sadar24.com. You need to have a fully formatted csv file to listing all the details like Product title, Category, Unit, Weight, Rate etc. as well as the images of the products from different angles.
Now, you can upload your catalogue using a skeleton template file available in the Bulk Upload Tab.
A Brand Authorization Letter is a document required to be submitted by a seller if they are selling products belonging to a particular brand. You will have to provide us the required document so that we can verify and active your brand on our panel.
A Trademark certificate is a document required to be submitted by a seller if they are selling their own (and not belonging to any particular brand) products. It is issued by the Government of India under the Trademark Act, 1999, and offers a seller complete ownership of their products on Sadar24.com.
No, we are not selling food product through Sadar24.com.
You can list your products on Sadar24.com seller panel using a catalogue template. Check out this detailed training guide for more details. To list your products etc. you will have to get registered as a vendor on Sadar24.com then to list your products you can follow the guidelines and start selling for further information you can click here
The images defines your products . They helps in attracting more customers thus generating sales. So the no of images should be sufficient to shows specification of your products preferably sadar24.com advices to upload to 2 to 4 pictures of your products depending on your products.
My products already exist on other websites. Can I list my products on Sadar24.com using the same details I used to list them on those websites?
Yes, you can list those products on Sadar24.com which you have listed on other websites.
In such cases, you need share the following details with us:
Along with these, we would also need other mandatory details according to the product type.
This happens in case your bank account details via a mail with your KYC to supports firstname.lastname@example.org are not verified.
You can update inventory/stock/quantity of your products from the seller panel itself. For that you will have to Select Products from there Select to all products. From here Select the product for which you wish to create inventory click on stock fill the desired quantity and save.
The status of your products determines whether they will be visible to the customers or not. When you upload a product it remains Unfeatured in the list that means it is not visible to the customers. So you have to change the status to Featured so that the product is visible to the customers.
You can update the MRP and selling price of your products from the seller panel itself. For that you will have to Select Products from there Select to All products. From here Select the product for which you wish to change the selling price. Go to sale price section of your product list and from here you can edit the sale price.
To add a size chart for your products, you will have to login to seller panel. In the end of product listing click on to at customer input option from there you can add the different sizes of your products.
To change the images of your products. Go to seller panel you will have to Select Products from there Select to All products. From here Select the product for which you wish to change the image. You can delete the existing image and can upload the new image from here.
To update the packaging dimension and weight of your products, you need to follow these steps. Go to seller panel you will have to Select Products from there Select to All Products. From here Select the product for which you wish to change the packing dimension and weight . You can edit the existing packing dimension and weight from here.
To update the description of your products, you need to follow these steps. Go to seller panel you will have to Select Products from there Select to All Products. From here Select the product for which you wish to change the description. You can edit the description of your product from here.
For a single Product ID, you can add multiple keywords up to a maximum character limit of 128 (including spaces).
To update/change keywords of your products, you need to follow these steps. Go to seller panel you will have to Select Products from there Select to All Products. From here Select the product for which you wish to add/change the keywords. You can edit the add/change the keywords your product from here.
Yes, the inventory of your products will get reduced automatically as soon as the order for them is placed.
You can download a complete list of all the products in your catalogue using these simple steps:
Go to seller panel you will have to Select Products from there Select to All Products. From here you have an option of right side of the screen from where you can download the catalogue of all your products. You can download it in the format of CSV file or in MS EXCEL format.
An order is generated by the system whenever a customer purchases your products(s). All the orders that you receive are visible on your seller panel.
Once received, you need to process the order as per the guidelines and our shipping partner will take the order from your address to deliver it to the customers.
There are two types of Order:
Single Item Order – When a customer purchases a single quantity of your product. This type of order has a single order ID and a single Item ID.
Multiple Items Order - When a customer purchases multiple quantities of your product or single/multiple quantities of multiple products belonging to you. This type of order has a single Order ID and multiple Item IDs.
For every particular order, a unique order ID is generated and for each item, a unique item ID is generated.
In case an order has more than one item or more than one quantity of the same item (also known as a Multiple item order), it will have single Order ID and multiple Unique IDs
Go to seller panel from there click on to sale tab here you can check for new order received. You will have to click on Confirm button against the order placed and pack it as per instructions.
Yes, you will receive a notification on your registered Email Id with the billing and shipping address of the customer.
You will have to go to sale tab in seller panel to process the order further. But we advise you log in to your seller panel regularly to check if you have received a new order.
You can download a list of all your new orders in the CSV format by following these steps:
You can then download it to your system.
Once you Order You are required to pack the order as per packing instructions. Then our Logistic Partner will pick the shipment from your business address and will deliver it to the customer.
You will have to go to seller.sadar24.com login with your OTP from there go to packing instructions.
Packing their products in accordance with the set Sadar24.com packaging guidelines is a must for all sellers as the courier partner will not pick up the product if they are not being followed. Click here to know about these guidelines in detail. The Set packaging guidelines are clearly mentioned on website seller.sadar24.com wherein you can login by OTP and see the details in seller policies under packing instructions.
The Sort By option makes the sorting of your orders easier. Using this, you can sort your orders according to their Ship By Dates, Manifest Dates, or Order Dates.
We recommend you sort your orders by their Ship By dates so that the orders with lesser shipping time appear on the top, allowing you to process them first.
Yes, you need to pack all the items in a single packet in such cases before processing them.
Yes, you are required to insert the invoice inside the packet. And another copy should be pasted outside the package. But first, you first need to fold the Sadar24.com invoice in such a way that its details are not visible outside. Then, you need to insert it into a small transparent pouch and paste that pouch outside the packet.
The document PDF File contains 3 pages 1 is customer copy of invoice that has to be inserted in the package box 2 is the packing slip that has to packed on the ceiling line of the box & 3 is the manifest that contains the unique [QR] Bar code that facilitates the tracking process your package. it has to be posted outside of box.
You can process your single item orders in three simple steps:
– Go to the Sale tab
– Check order status column in the list of orders, the orders that require seller action are marked with the pending status.
– Click on the Approve button and generate the invoice to start processing the order.
If you generate the manifest before 12 noon, your products will be picked up by the courier partners on the same day (anytime till 6* p.m.). If you generate the manifest after 12 noon, your products will be picked up the next day.
If your orders are not picked up in the timeline mentioned above, you need to raise a ticket for the same using the Ticket tab.
*5 p.m. for Delhi-NCR sellers
Shipped orders are those orders which have been picked up and scanned by the courier. To check your shipped orders, follow these steps:
You will be able to check all your shipped orders here.
Once an order is delivered to the customer, the status of that order gets marked as Delivered. To check all your delivered orders, you can log into your seller panel under the Sale tab you can get all the details of delivered orders.
To download the duplicate copy of the Packing slip/Manifest you have to login in your seller panel click on Sale click on order from there you can download the duplicate copy of invoice.
If You want to cancel an order if, for any reason, you want to do so. You will have to login in your seller panel click on Sale tab from there you can cancel the order you wish to.
If you cancel an order within its SLA, you will be charged only the Cancellation penalty, i.e., either 10% of the selling price or Rs.50 (whichever is higher).
However, if you cancel an order after its SLA has been breached, you will also be charged the SLA Breach penalty along with the Cancellation penalty. The SLA Breach penalty is either 33% of the selling price or Rs.35 (whichever is higher). Check out this detailed training guide on the same.
You will have to log into your Seller Panel. From here on clicking the Sale Tab you can check all your cancelled orders.
There are two types of cancelled orders that you can check here:
The courier partner is automatically informed for your pickups when you generate the manifest. If you generate the manifest before 12 noon, your products will be picked up by the courier partners on the same day (anytime till 6* p.m.). If you generate the manifest after 12 noon, your products will be picked up the next day.
If your orders are not picked up in the timeline mentioned above, you you can mail us at email@example.com or you can call us at our Helpline Number 7800-708-708.
*5 p.m. for Delhi-NCR sellers
To check the status of your orders you will have to log into your seller panel. Under the Sale tab you can check the status of your all product orders.
When an order is not marked ‘Shipped’ within its SLA, the order may get auto-cancelled. The status of such cancelled orders will be ‘Merchant Cancelled’. You can check the order history by log into your Seller Panel then under Sale Tab you can view all the details of orders 'Cancelled by merchant'.
No, you do not need to share a scanned copy of the manifest. However, you are advised to keep it with you for future references.
You will have to log into your Seller Panel. On this panel click on the Reports. Under the Reports section a new window of Product Stock will open. From here you can download your Sales Report.
When your shipped orders are returned to you due to any reason, they are called Return orders. There are two types of Return orders:
These orders will be returned to you and are called Return after delivery or RTO order.
In case of:
Yes , you will not get any notification for your Return orders. However, you can always check and track your Return orders from your seller panel.
No charges are deducted in case of an RTO or Return before delivery order.
Whenever the delivery of an order to your customer fails, that order will be returned to you. When the reverse journey of such an order is initiated, it will be visible under the ‘Return Initiated’ tab.
Whenever the delivery of an order to your customer fails, that order will be returned to you. If this order has been delivered to you. it will be visible under the ‘Return Delivered’ tab.
All DTO orders are approved after a preliminary investigation by Sadar24.com. All orders that have been approved as per this investigation are visible under "Approved" tab.
This tab contains all those DTO orders which have been picked up from the customer by our delivery partner. All such Return orders that have been picked up will be visible under "Picked" tab.
Returned orders are those DTO orders which have been successfully returned to you. All such returned orders will be visible under the ‘Returned’ tab.
You can download the Returns report from your seller panel itself.
If a return order is marked as Return delivered/RTO delivered/Returned on the seller panel and you have not received it, you need to raise a ticket using the Support tab within the next 7 days from the date it was marked Returned delivered/ROT delivered/Returned on the seller panel. You can also mail us at Seller@sadar24.com or call us as 7800-708-708 from Monday to Saturday (10 am to 6 pm).
Whenever you receive your return order, always check its outer condition and if you find something suspicious, you must mention the same on the POD of the courier partner. Along with this, you should record a non video stop while of opening the packet. If you have any dispute related to your return order, you can raise a claim/dispute using the Support tab on the seller panel.
For any dispute/issue regarding your return orders, you need to raise a claim/dispute using the Support tab on your seller panel.
Your payout will be processed within 3 working days after the date of the delivery of the product. Conditionally that your products are non-refundable/non returnable . In case your products falls in category than the payment cycle will start from day return ends.
It is a Govt.-authorized Tax that is deducted from your payout and deposited to the govt. It is charged as 0.75 % of the base price (selling price – applicable GST on the product).
Tax Deducted at Source (TDS) under section 194-O mandates e-commerce companies to deduct TDS on sales of goods and services through their platform. This will be effective from 1 October 2020. The rate of TDS applicable will be 0.75% (of the base selling price) from October 1 2020 to 31 March 2021 and will be 1% (of the base selling price) post 31st March 2021. However, in cases wherein the PAN is unavailable or invalid, TDS at 5% will be applicable.
Whenever a transaction is made through a bank, a Unique Transaction Reference (UTR) number is generated by the bank. It can be used as a source of reference for that particular transaction.
Whenever you cancel your order or it is auto-cancelled in case you have not processed it within its set timeline, you will be charged a Cancellation penalty. For complete information about the same, To know more Click here
Whenever you receive an order, you need to ensure that it is marked as shipped within its set timeline (Ship By Date & time). If you fail to do the same, you will be charged an SLA breach penalty. For complete information about the same, To know more Click here
No charge is deducted in case of an RTO or return before delivery order.
Fraud at Sadar24.com is considered to be a deliberate action of deceiving Sadar24.com or its partners to secure unfair or unlawful gain which may hamper customer experience directly or indirectly as well as may cause damages (Financial, Brand Image, False Representation, Loss of Business) to Sadar24.com, its resources, or its partners.
Remember: Being involved in fraudulent activrties may result in you being penalised. To know all about such penalties Click here
Any credit or debit made against your order’s payout is called Adjustment. Example of such adjustments are: Return charges for a return order, cancellation penalty (if any), recovery of payment credited against any return order, etc.
Whenever a product is delivered to the customer, the logistics fee charged to you for the forward journey is called Forward logistics charge.
Whenever a customer returns your product, the logistics charge is charged to you for the reverse journey is called Reverse logistics charge.
The Settlement-wise payout report contains the details related to your payout according to your settlements (orders against which payment has been credited to your account).
Check out this detailed training guide for complete information on the same.
The Order-wise payout report contains the details related to your payout according to your orders.
The Sales report is the detailed report of your overall sales on Sadar24.com.
Follow these steps to download it:
A commission invoice is a commercial document issued monthly by Sadar24.com. It includes all the commission details, like the marketplace fee,logistics fee, payment gateway fee etc. of the orders transacted in a particular month.
The Commission invoice for a particular month will be published on the seller panel on the 5th or 6th of the following month. You can download it from your seller panel itself in two formats – the PDF format (which contains summarised details of all the commission charges) and the CSV format (which contains order level details of all the commission charges).
It is a report that contains the details of all the sales transacted in your seller panel account. You can use this report while filling your GST returns.
All your GST reports for a particular month will be published on the 2nd of the following month. For example, the GST report for August 2020 will provided to you on 2nd September 2020.
You can download it from your seller panel itself.
You can check the customer’s GSTIN in the GST report available on the seller panel. Please ensure that you consider those sales as B2B sales where customer GSTIN available and file their return as per the guidelines.
Your payout will be processed within 3 working days after the date of the delivery of the product". In case you have a query please feel free to reach us at firstname.lastname@example.org or call us at 7800-708-708(Monday - Saturday from 10:00 AM to 6:00 PM).
The payout is made to you after deducting the required charges from the selling price of the product.
If you find that you have been wrongly charged, you can Payment schedule send us a mail from your registered mail id / Phone number on Sellersupport.
It is advised that you use the Order-wise payout report for this purpose, which will help you with the reconciation of your payout details of your all orders(including those whose payout is pending). For complete details on how to download it.
Liquidated return orders are those orders against which no physical product was returned to you and the payout as per the policy has been or will be credited to you.